Our Support Agreement is the ideal choice when you need professional
help and assistance at the time when you need it most.
The requirement for uninterrupted availability and reliability of your business critical
software, residing in modern and often complex infrastructures, can make great demands
on your Support Services.
To meet these requirements as they relate to the iGrafx tool set; our Support Agreement
offers you excellent value with our 'on-demand' technical premium support, ensuring
that you are always able to utilise the full benefits of our software.
Key Features
- Providing help and assistance in the use of the iGrafx software and in troubleshooting
operating difficulties
- 24-hours support/enquiries by email or web form, to answer your enquiries on
purchased products (The addresses are:
http://www.igrafx.com/salesforceform/eng/support_request.asp for the online form and support.de@igrafx.com for the email address.)
- Warranty for answering requests within two working days either by phone or e-mail.
Observance of the deadline presupposes that the enquiry is made on a working day
during usual business hours between 10:00 AM and 4:00 PM. For enquiries received
after 4:00 PM on a working day or enquiries received on a Saturday, Sunday or
National Holiday, the two-day deadline starts at 10:00 A.M. the next working day
- A Support Agreement is only available in conjunction with a current maintenance
contract. Expiration of maintenance will also terminate the Support Agreement
Benefits
- Professional assistance provided by experienced and knowledgeable support staff
- Increased productivity resulting from reduced 'down-time' for users
- Cost effective solution to overall support costs
- Cost transparency due to fixed pricing
- Unlimited number of support requests for the selected contact persons
- Your own personal iGrafx support contact
- Free online 'out-of-hours' remote email and web support
Support Agreement
The iGrafx Support Agreement relates to all iGrafx licences used within an organisation.
For additional benefit the customer can opt to pay monthly, quarterly, half-yearly or
yearly.
 Request Support Agreement
 iGrafx Support Brochure
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